About Us
Our mission is to meet each property's particular requirements, provide unparalleled service to its residents, and maintain and enhance its value. In the process, we are sensitive to the fact that where and how people live is a powerful and complex emotional issue, and to the necessity of balancing the Board of Directors' objectives, as a client, with those of the individual resident/owners. Proactive Management, Emphasizing Value and Client Satisfaction
Recognizing the variety of skills needed for effective management, we assign to each property a balanced team of dedicated executives and support staff, closely coordinated under control systems that involve the highest echelons of the company.
We see the client's interests as a combination of these management-related points of view:
1. Asset management-the fiscal health of the property
2. Property management-staffing, maintaining and operating the building and its systems
3. Relationship management-the quality of life in the building and accommodation of the diverse interests of the individual resident owners.
Our focus on client satisfaction starts with identifying the unique style and character of each property. We then tailor our services accordingly. As we integrate the three management functions to achieve our clients' goals, our approach is not just responsive, but proactive. Responsiveness is obviously essential to successful management, but anticipation is the mark of professionalism.
We have developed comprehensive techniques for controlling every aspect of management and for effective deployment and supervision of our staff, to ensure that the objectives are met. We work with the individual owner to establish an annual operating and capital budget and the common charges needed to balance it. We will create a 5-year plan, to be updated annually, which identifies, anticipates, evaluates and prioritizes the short- and long-term needs for the building within the three respective management areas.
Organized for Effectiveness
In our management system, all issues of accessibility, responsibility and accountability for every aspect of each building reside with a single person, the Senior Staff Member. There is no ambiguity. The Account Executive is totally familiar with the property and is fully integrated into every area of operations and finance. The Account Executive attends board meetings and works closely with the handymen, who reports to him.
The Senior Staff Member is, of course, is an expert in the essential technical, operational, accounting and legal specialties including the basic management functions of accounts payable, accounts receivable, budgeting, overall finances, monthly statements and title transfers. He/she can also make available to resident/owners the services of affiliated companies that provide insurance, mortgages and shareholder loans.
Every Baja Entropy managed property gains the benefit of the skills and insights of our senior executive team of seasoned asset management specialists. The principals of Baja Entropy, all of whom are heavily experienced in property management through both the company and their own ownership of major buildings, are continually available to contribute their expertise.
Our management policies and procedures are standardized and codified, based on years of hands-on experience. Our Operational Manual provides precise, uniform guidelines and rules for Baja Entropy professionals and staff. It details the duties and responsibilities of personnel, provides for handling of all situations from routine to emergency, and generally regulates the quality of management performance.
Accounting and Financial Services
Accurate and timely financial reporting and control are essential to efficient building operations. Services include budgeting, close monitoring and control of accounts payable and receivable, detailed financial and operational reporting, among others.
We have created a team-based system for each building, rather that the traditional assembly line style of accounting. Staff is organized into an accounting team consisting of an Assistant Controller/Project Accountant, an accounts receivable person and an accounts payable person to handle a group of buildings. In this regard, the team familiarizes itself with the intimate details of each building, thus bringing a qualitative control in addition to a quantitative control to each accounting function.
Staffing, Training, Relations with Resident Owners
Our management philosophy stresses the highest standards of performance excellence and positive employee relations. We motivate our team by instilling pride and purpose in each staff member's position, and do not accept undisciplined personnel or poor performance records at any level.
Our property manager and account executive attend meetings to which experts in various professional property management disciplines are invited to share their knowledge with us. This ongoing training, along with the guidance of our senior staff, sustains the enthusiasm and productivity of our account executives in meeting the diverse challenges of luxury residential management.
The ultimate product of successful property management is the satisfaction of resident owners. Our management team and staff know that prompt, caring and careful service, courteously delivered, is the basic ingredient of good client relations. Ours is a service business, in which success depends on effective communication with the client in both directions. Our training emphasizes the importance of listening. We encourage our people to view complaints as opportunities and to recognize that complaints, no matter how they may appear, are serious to those who make them and must be handled accordingly.
We insist on adherence to the Baja Entropy of Business Conduct, a statement of principles that guides our employees in the performance of their duties and holds them to the highest standards of honesty and integrity.
Maintenance and Preventative Maintenance
Regular and preventive maintenance are dependent on systematic building inspections and scheduled procedures.
Complete inspections of the home, its systems, equipment and outside areas are performed periodically and a log is kept by the Resident Manager. Every building has its own month-by-month schedule of seasonal inspections to reduce the cost of maintenance and identify potential problems at the earliest moment.
We urge our clients to maintain their buildings and mechanical systems in top working order. We believe that there are no savings in deferred maintenance and that preventive maintenance is not only less expensive in the long run, but assists in avoiding the disruptions and hazards of structural or equipment failure.
Management Transition
The residential management professionals of Baja Entropy make every effort to ensure a smooth, seamless transition from the previous management company. Our experienced specialists in this complex process will address staffing, financial, insurance, maintenance, purchasing and other important issues. Regular meetings are held to arrange the transfer of such important data as contracts, financial statements and personnel records.
As one of the largest managers of residences in Rosarito Beach Mexico, our experience equips us to complete the transition and assume responsibility quickly, efficiently and with minimum disruption for the property and its resident owners.
Selling Homes
Another key member of the Baja Entropy management team is the Real Estate Agent Specialist assigned. The Real Estate Agent Specialist becomes an expert on the building to which he/she is assigned and brings to the sales process a special sensitivity to the marketing requirements of its units. He/she communicates regularly with the resident owners on the state of the market and recent sales activity in the building, and is available to provide, without charge or obligation, a periodic estimate of the current market value of any apartment in the building.
Baja Entropy is magnificently qualified to help resident owners sell their property. As one of Rosarito Beach's top residential real estate service firms, we have experienced professionals operate on a personal level, delivering the highest level of responsive, individualized service. The marketing plans they create are tailored to individual needs and objectives, precisely targeted, and make use of a wide range of specialized techniques including some that are proprietary and available only to Baja Entropy clients.
Our mission is to meet each property's particular requirements, provide unparalleled service to its residents, and maintain and enhance its value. In the process, we are sensitive to the fact that where and how people live is a powerful and complex emotional issue, and to the necessity of balancing the Board of Directors' objectives, as a client, with those of the individual resident/owners. Proactive Management, Emphasizing Value and Client Satisfaction
Recognizing the variety of skills needed for effective management, we assign to each property a balanced team of dedicated executives and support staff, closely coordinated under control systems that involve the highest echelons of the company.
We see the client's interests as a combination of these management-related points of view:
1. Asset management-the fiscal health of the property
2. Property management-staffing, maintaining and operating the building and its systems
3. Relationship management-the quality of life in the building and accommodation of the diverse interests of the individual resident owners.
Our focus on client satisfaction starts with identifying the unique style and character of each property. We then tailor our services accordingly. As we integrate the three management functions to achieve our clients' goals, our approach is not just responsive, but proactive. Responsiveness is obviously essential to successful management, but anticipation is the mark of professionalism.
We have developed comprehensive techniques for controlling every aspect of management and for effective deployment and supervision of our staff, to ensure that the objectives are met. We work with the individual owner to establish an annual operating and capital budget and the common charges needed to balance it. We will create a 5-year plan, to be updated annually, which identifies, anticipates, evaluates and prioritizes the short- and long-term needs for the building within the three respective management areas.
Organized for Effectiveness
In our management system, all issues of accessibility, responsibility and accountability for every aspect of each building reside with a single person, the Senior Staff Member. There is no ambiguity. The Account Executive is totally familiar with the property and is fully integrated into every area of operations and finance. The Account Executive attends board meetings and works closely with the handymen, who reports to him.
The Senior Staff Member is, of course, is an expert in the essential technical, operational, accounting and legal specialties including the basic management functions of accounts payable, accounts receivable, budgeting, overall finances, monthly statements and title transfers. He/she can also make available to resident/owners the services of affiliated companies that provide insurance, mortgages and shareholder loans.
Every Baja Entropy managed property gains the benefit of the skills and insights of our senior executive team of seasoned asset management specialists. The principals of Baja Entropy, all of whom are heavily experienced in property management through both the company and their own ownership of major buildings, are continually available to contribute their expertise.
Our management policies and procedures are standardized and codified, based on years of hands-on experience. Our Operational Manual provides precise, uniform guidelines and rules for Baja Entropy professionals and staff. It details the duties and responsibilities of personnel, provides for handling of all situations from routine to emergency, and generally regulates the quality of management performance.
Accounting and Financial Services
Accurate and timely financial reporting and control are essential to efficient building operations. Services include budgeting, close monitoring and control of accounts payable and receivable, detailed financial and operational reporting, among others.
We have created a team-based system for each building, rather that the traditional assembly line style of accounting. Staff is organized into an accounting team consisting of an Assistant Controller/Project Accountant, an accounts receivable person and an accounts payable person to handle a group of buildings. In this regard, the team familiarizes itself with the intimate details of each building, thus bringing a qualitative control in addition to a quantitative control to each accounting function.
Staffing, Training, Relations with Resident Owners
Our management philosophy stresses the highest standards of performance excellence and positive employee relations. We motivate our team by instilling pride and purpose in each staff member's position, and do not accept undisciplined personnel or poor performance records at any level.
Our property manager and account executive attend meetings to which experts in various professional property management disciplines are invited to share their knowledge with us. This ongoing training, along with the guidance of our senior staff, sustains the enthusiasm and productivity of our account executives in meeting the diverse challenges of luxury residential management.
The ultimate product of successful property management is the satisfaction of resident owners. Our management team and staff know that prompt, caring and careful service, courteously delivered, is the basic ingredient of good client relations. Ours is a service business, in which success depends on effective communication with the client in both directions. Our training emphasizes the importance of listening. We encourage our people to view complaints as opportunities and to recognize that complaints, no matter how they may appear, are serious to those who make them and must be handled accordingly.
We insist on adherence to the Baja Entropy of Business Conduct, a statement of principles that guides our employees in the performance of their duties and holds them to the highest standards of honesty and integrity.
Maintenance and Preventative Maintenance
Regular and preventive maintenance are dependent on systematic building inspections and scheduled procedures.
Complete inspections of the home, its systems, equipment and outside areas are performed periodically and a log is kept by the Resident Manager. Every building has its own month-by-month schedule of seasonal inspections to reduce the cost of maintenance and identify potential problems at the earliest moment.
We urge our clients to maintain their buildings and mechanical systems in top working order. We believe that there are no savings in deferred maintenance and that preventive maintenance is not only less expensive in the long run, but assists in avoiding the disruptions and hazards of structural or equipment failure.
Management Transition
The residential management professionals of Baja Entropy make every effort to ensure a smooth, seamless transition from the previous management company. Our experienced specialists in this complex process will address staffing, financial, insurance, maintenance, purchasing and other important issues. Regular meetings are held to arrange the transfer of such important data as contracts, financial statements and personnel records.
As one of the largest managers of residences in Rosarito Beach Mexico, our experience equips us to complete the transition and assume responsibility quickly, efficiently and with minimum disruption for the property and its resident owners.
Selling Homes
Another key member of the Baja Entropy management team is the Real Estate Agent Specialist assigned. The Real Estate Agent Specialist becomes an expert on the building to which he/she is assigned and brings to the sales process a special sensitivity to the marketing requirements of its units. He/she communicates regularly with the resident owners on the state of the market and recent sales activity in the building, and is available to provide, without charge or obligation, a periodic estimate of the current market value of any apartment in the building.
Baja Entropy is magnificently qualified to help resident owners sell their property. As one of Rosarito Beach's top residential real estate service firms, we have experienced professionals operate on a personal level, delivering the highest level of responsive, individualized service. The marketing plans they create are tailored to individual needs and objectives, precisely targeted, and make use of a wide range of specialized techniques including some that are proprietary and available only to Baja Entropy clients.
